Last Updated: 1 January 2026

Bet123 Privacy Policy – Our Complete Commitment to Protecting Your Data

Bet123 respects your personal information. In this privacy policy, we clearly explain what data we collect, why we collect it, and how we keep it secure — no hidden agendas.

256-bit SSL Encryption GDPR Compliant Your Data Is Never Sold Curacao Licensed Secure Data Storage
About this policy

This privacy policy applies to all users of bet123.biz and its mobile application. By using our services, you are deemed to have agreed to this policy. Our Terms & ConditionsRead this together with -.

1 Introduction & Scope

Bet123 (Nexus Gaming N.V., Curacao) takes your privacy seriously. This policy has been drafted in compliance with the European GDPR, Curacao eGaming regulations, and applicable international data protection laws.

When bet123 processes your data, we act as the "Data Controller." This means we decide what data is used and for what purpose — and we are fully accountable for that.

This policy applies when you:

  • Visit or use the bet123.biz website
  • Download and use the bet123 mobile app
  • Contact us via email or live chat
  • Interact with our social media pages

2 What data do we collect?

Bet123 collects only the data necessary to deliver services and meet legal obligations. See the full breakdown by category below:

Type of Data Example Collection Time
Identity Information Full name, date of birth, gender, NID number Registration / KYC
Contact Information Mobile number, email address, home address Registration
Financial information BKash/Nagad number, transaction history Deposit / Withdrawal
Gaming Activity Betting history, wins & losses, preferred games During Use
Device Information IP address, browser, operating system Automatic
Communication Logs Support chat and email conversations During Support Sessions

2.1 What We Do Not Collect

  • Full credit or debit card numbers (only the last 4 digits are stored where card payments apply)
  • Religion, political views, or health-related information
  • Any data belonging to individuals under 18

3 Purpose of Data Collection

Bet123 uses your data for the following specific purposes:

  • Account creation and management: Managing registration, login, and profile updates.
  • Identity Verification (KYC): Age verification and fraud prevention.
  • Payment Processing: Processing deposits, withdrawals, and bonus distribution.
  • Customer Service: Support tickets, live chat, and issue resolution.
  • Responsible Gaming: Monitoring gaming behaviour and intervening where necessary.
  • Platform Development: Analysing usage patterns to improve your experience.
  • Legal obligations: AML regulations, tax rules, and regulatory reporting.
  • Marketing (with consent): Sending personalised offers and promotions.

bet123 never sells your data to advertising companies. You can opt out of marketing communications at any time.

4 Legal Basis for Data Processing

Under GDPR, bet123 processes data on the following legal bases:

Contract Compliance

Data processing necessary to provide account and payment services.

Your consent

Your explicit consent is obtained before using marketing messages and cookies.

Legal obligation

Regulatory reporting in compliance with KYC, AML, and tax regulations.

Legitimate Interest

Fraud prevention, platform security, and service improvement.

5 Sharing Information with Third Parties

Bet123 never sells your data. However, to deliver our services, we may share limited information with trusted partners:

5.1 Authorised Sharing

  • Payment Provider: bKash, Nagad, Rocket — for completing transactions
  • Game Provider: Pragmatic Play, NetEnt — for game operation only (session ID only, not full profile)
  • Identity Verification Service: Certified provider for KYC processing
  • Regulatory Authority: Curacao Gaming Authority for fulfilling legal obligations
  • Law enforcement agencies: In response to a lawful order or investigation

5.2 All partners comply with GDPR and international data protection regulations

Bet123 signs a Data Processing Agreement (DPA) with every third-party partner. The responsibility for keeping your data safe rests entirely with us.

6 Cookies & tracking technologies

Cookies and similar technologies are used on the bet123 website and app. These help improve your experience and keep the platform running smoothly.

6.1 Types of Cookies

Essential Cookies Analytics Cookies Personalisation Marketing Cookies Security Cookies
  • Essential Cookies: Login sessions and security tokens — the site cannot function without these.
  • Analytics Cookies: To understand which sections of the site are used most (Google Analytics).
  • Personalisation Cookies: To remember your preferred games and language settings.
  • Marketing Cookies: To show you relevant offers — activated only with your consent.

You can disable all non-essential cookies through your browser settings, though some features may become limited.

7 Data Retention and Deletion Policy

Bet123 retains your data only for as long as necessary:

  • Account information: For the duration of the active account + 5 years after closure (legal obligation)
  • Transaction Records: 7 years (in accordance with AML regulations)
  • KYC documents: 5 years after the last transaction
  • Customer Service Log: 3 years
  • Marketing Consent: Deleted 3 years after opt-out
  • Cookie data: Up to 2 years (analytics cookies)

Once the designated retention period has passed, data is securely deleted or anonymised in a way that makes identification completely impossible.

8 Your Rights Regarding Data Protection

Under GDPR and international data protection laws, every bet123 user enjoys the following rights:

📋
Right to Access

To find out what data we hold about you, submit a request — we will respond within 30 days.

✏️
Right to Rectification

If any of your data is inaccurate, you may request a correction.

🗑️
Right to Erasure ("Right to Be Forgotten")

You may request the deletion of your data in certain circumstances — provided there are no overriding legal obligations.

🚫
Right to Restrict Processing

In certain circumstances, you may request that we pause processing your data.

📦
Right to Data Portability

You may request a download of your data in a machine-readable format (CSV/JSON).

🙅
Right to object

You can opt out of marketing messages at any time — we'll act on your request immediately.

To exercise your rights

To exercise any of your rights, email our Data Protection Team at: [email protected] — A response will be provided within 30 days.

9 Children's Privacy

Bet123 strictly enforces an 18+ policy. We do not knowingly collect or process data from anyone under the age of 18.

Age is verified at the point of registration. If an underage account is detected, it will be closed immediately and all associated data will be deleted. If a parent or guardian suspects their child has created an account, please contact us right away.

10 International Data Transfers

Bet123's servers are located in Curacao and Singapore. Your data may be transferred to these countries. We ensure that all such transfers:

  • With appropriate safeguards in accordance with GDPR Article 46
  • Covered under Standard Contractual Clauses (SCC) or equivalent agreements
  • Ensuring Adequate Data Protection in Third-Party Countries

11 Privacy Policy Updates

Bet123 may update this policy from time to time in response to changes in technology, legislation, or business operations. Before making any significant changes, we will:

  • We will send a notice to your registered email address
  • We will display a prominent banner on the platform
  • We will update the "Last Updated" date at the top of the page

Continued use of the platform following any changes will be considered acceptance of the updated policy.

Current Version: This privacy policy took effect on 1 January 2026.

12 Contact us

Our dedicated team is always available for any privacy-related questions, requests, or concerns:

Data Protection Team
Live Chat: Available 24/7
Data Controller: Nexus Gaming N.V., Curacao
Response Time: Up to 30 days

If you are not satisfied with our response, you may file a complaint with the Curacao eGaming Authority or the data protection authority in your country.

How secure is your data at bet123?

See the real safeguards we have in place — not just words.

🔐

256-bit SSL Encryption

All data exchanged between you and bet123 is protected with bank-grade encryption. No one can intercept it in transit.

☁️

Secure Cloud Storage

Your data is stored at AWS ISO-27001 certified data centers. Regular backups and encrypted storage are guaranteed.

🤖

AI-powered threat detection

Bet123's AI system detects suspicious logins and unusual activity in real time — keeping your account under constant watch.

🛡️

Fully GDPR Compliant

Bet123 complies with Europe's strictest data protection laws. Upholding your rights is our legal obligation.

🚫

Your data is never sold — not ever.

Bet123 never sells your personal data to third parties. Advertising companies will not have access to your profile.

Regular Security Audits

Independent third-party security experts regularly audit bet123's systems to ensure there are no vulnerabilities.

Your data is safe — join bet123 today!

Every piece of your data at bet123 is protected with the highest level of security. Enjoy Bangladesh's best betting experience with complete peace of mind.

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